Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***r –
Product well packed and shipped on time; Good quality for the price.
m***a –
looks great; it’s lightweight and the gold color looks really nice
Customer –
Very thick the 3mm
j***t –
Good article that fits the description I like and I want pieces that are not used for much
P***n –
Very nice and elegant the article. It is as it appears in the photograph. Arrived in the indicated time. I recommend a lot.
e***r –
Nice chain to see in time if it doesn’t move
D***n –
The product is as described in the product listing. The colours are as shown, and the dimensions match the specifications listed.
p***i –
It is so what I imagine I loved, fast delivery, good communication with delivery man
R***a –
I didn’t give 5 stars because I suspect it’s not stainless steel. The necklace and bracelet clasp have faded color.
Customer –
Seller did not pay for the postage,it is $8.30 postage due, I had to refuse the package,it sent back to the sender.WASTED TIME.
P***a –
Very good quality
Customer –
Bad
Customer –
I highly recommend the chain. Suoer quality and contact with the seller. The delivery is also very fast. Color like gold, not🍊. I recommend
Customer –
That this preduct is very good without a doubt I would ask again and again🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷
Customer –
It’s like a real gold necklace.
a***r –
Bien
Customer –
not bad not real gold color but close, well see if it fades
A***o –
Igual a la pic dujdeuejedd fuebe di euxbr fi Eid Vrie ei EUF eue Wue R us EUF Ruf. Rufr and fue Eui Fu
Customer –
Beautiful necklace and versatile, it is best to truly be stainless steel and not fainted
m***r –
Super
G***a –
Thanks to the seller
Customer –
Top
S***K –
Top
M***. –
I loved the chain, I hope that if it gets wet it won’t stain me green but for now I haven’t tried it
A***t –
Excellent
F***c –
conforme
a***r –
Ok quality not good
V***a –
The product is quite good, it is quite attractive and for the price it has great, or
S***r –
Very well.
M***g –
Looks very good.
Н***а –
Beautiful chain. I hope it doesn’t get dark.
P***y –
Arrived on the date indicated very good product, very satisfied with my purchase
f***n –
good chain and fast delivery
e***e –
top
Customer –
Good quality
m***o –
I loved it. Good quality .. reliable seller
m***r –
Little too yellow
V***s –
nice chain
b***r –
Very pretty and shiny
Customer –
Came nice and beautiful. Exactly as expected and looks durable too. Not my first buy from seller and it’s mostly really good. The camera doesn’t do justice to its beauty.
D***C –
As described very well
I***a –
Statement chain, still too yellow, but the size and length are the same, the quality is good, bought for a big pendant
H***a –
The product is broken and full in many places. it was packed well, the delivery is fast. I ordered 2 chains the second one arrived in perfect order. I hope the seller will return the money.
Customer –
The product is as in the advertisement and the delivery was good.
D***s –
Good product
Customer –
Excellent item Thank you seller highly recommended arrived ahead of time
h***z –
Have how long it lasts
M***a –
Cute tubular chain beautiful excellent quality, color, lightweight!!! Recommended to the 100% very good purchase!
Customer –
I really liked it is beautiful and I recommend it, I do not know the durability because it is not put to the test, but I think busn
B***n –
Thank you for your perfect service & fast shipping, it seems to be good quality, as described, recommend this seller highly
J***n –
Very good quality and very nice
Customer –
Very beautiful
M***x –
Pretty chain but the color does not do him honor. plus the chain is quite rigid, it looks like there is a wire. Inside. But the model matches that of the ad.
T***a –
The chain itself is good, but-why make such a large ring of fasteners, not a single pendant is threaded. For this minus. And also the fact that the stainless steel is only a chain, fasteners; I think it will turn black, alas.
M***a –
I really liked 3 mm stainless steel dorsal chain because it looks exquisite and finite and the color is real beautiful to steel
Customer –
The product was good for me, I think that around 3 weeks, in the same way the parcel arrived well, by J & T Express, I liked it, the value for money is good, in general it is good, I like it and recommend it.😊😊😊
Customer –
It was like shvidko. Garnat Lancs
n***n –
Thank you for the product but I didn’t like it