Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a –
my husband likes it very much, thanks seller
T***y –
cool bracelet and good quality
M***i –
Beautiful bracelet😍🤩👍🤙💪💯⭐⭐⭐⭐⭐Cool Cool cool rugged design👍🤙💪💯🤩⭐⭐⭐⭐⭐
A***z –
Looks ugder than in the photo, opaque and the brooch does not fit, do not buy it
T***k –
Good day .. The deputy came to the next hour. Whiglyadav My daughter. I recommend it.
g***r –
Product consistent with the description and photos. I recommend.
f***a –
Beautiful item sam as in pic I recommend delivery time approximately 20 days will buy again good quality and design
С***К –
Garniy bracelet, tsykavy, PID vntazh. Large, good-quality robbing, dear, expensive, zalibka mitsna and nadiina.
F***a –
Good product
V***d –
Mozhe Buti. magnet zabtibka, the bracelet itself. can be unrusted, can be alloy.
Customer –
A cool bracelet came on time to buy with coins came out generally cheap about 8 hryvnia bomb
R***r –
OK. All good. My daughter.
Customer –
Nice bracelet without notches. I like it. thanks to the seller …………………………………….
G***o –
Having rejected his deputy! Delivery Bula mega shvidka, Huddle, buvau so shvidko! The goods to be used for your own sake, the reason for it! Sell buv key to the ring! I will be too close to the seller, I recommend it, do not regret it!
I***o –
A wide bracelet just a bomb, important, brutal, buying for 0.23 $ University money will not be like, if you will find it thin and not pass to my bracelets, ale of the enemy will be in the 0.17 of the city.
v***r –
Sweaty that stylish bracelet. Garno viglyadayou on Rus. I’ll tell you a list. Having arrived shvidko, packing on good.
g***r –
A nice stainless steel wrist chain. At 19 cm it’s suitable for smaller wrists. It’s too bad you cannot buy chains like this in customer lengths.
U***r –
Super matched
v***r –
Cool bracelet. Whigladak is very stylish. Yakiste is good. I recommend the product in that store.👍👍👍
K***y –
7 otlishishoshi hommnigigo7rgrisho7shrig7 T8 р8рр8п7пгршршршошошшо8оо88о8о8о8р8о8о8о8о8р7р7р7р77р8р8о8о8о7о7о7о7р7р7но7р77р7ррг77ргр
s***r –
It’s all good. Fast shipping and delivery. The quality is acceptable. With coins you can take. Shop and seller recommend