Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***t –
In accordance with the description
M***a –
achei linda
e***r –
Very good liked
P***a –
It is perfect, bright and just the size, ideal for weddings…
5***r –
I arrived very fast and they are cute kuy I hope to buy more in your application and thank you because I arrived very fast and in perfect condition thank you
b***r –
I love it. I feel like it.
1***r –
Cheap Tian I and my own luxury luggage. I wish it was real gold.
Customer –
Bad
j***s –
Very beautiful.
a***r –
Processing is fine for the price. A little more filigree looks on the picture.
C***a –
Beautiful ring, with the anatomical interior, with stones in every circumference, very shiny. With a very beautiful presentation. Was sent well packed. Delivered before the deadline. I submit the purchase, I will buy again.
O***A –
They are very beautiful but they were big for us it is very difficult to know the exact number I asked for a 10 and it is very big for me I am like a 7 to my husband I keep the 10
I***s –
I loved
A***o –
Never arrived, more than two months like 18 more shipments
E***r –
Great quality, the color is very plastic which is very noticeable that it is cheap, but it is very fine, it looks beautiful…
P***L –
Very nice product
Customer –
Excellent product and fast delivery
C***s –
Good quality, but not to my taste, the stones of self-adhesive strips
A***a –
This cute
Customer –
Expected even if I buy it large, I will return it to buy a suitable size
s***a –
Very cool
Customer –
bueno
Y***a –
Beautiful ring, perfect fit number on my husband’s finger, very good quality and delivery was fast to Chile🇨🇱
J***z –
Very nice, only we asked for the very small man
l***a –
Perfecto
v***s –
Correct
R***e –
The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine and then I could just go home to you if I needed you and you could just come over here or I can just go home if I need you can just let us go home if we need
M***h –
Beautiful! Recommend!
Customer –
They are beautiful good material, I hope the shine lasts. I am wrong with the size but nothing happens. I will approve them. I recommend the weight
h***r –
Satisfied with the article
K***r –
That’s cool. It looks like gold. You can wash with it, it does not rub off the color.
J***r –
beautiful ring. unfortunately I ordered a size too big.
C***z –
Turned out perfect
a***r –
Item as described. Very well packaged and fast delivery. Item is of good quality and detail. I would recommend this seller.
N***t –
Very beautiful the ring, thanks to the seller, I recommend it
a***r –
The rings are of good quality, I can recommend
M***e –
Like on the photo. And the size corresponds well to the number. Very pretty. Thank you. Thank you.
H***m –
The price is very good. The price is very good. The price is very good. The price is very good. The price is very good. The price is very good. The price is very good. The price is very good.
M***o –
Excellent Product
k***e –
trop belle
a***o –
Perfect 🤩✨
L***o –
Excellent, exactly the same as the seller illustrates in the images. Unfortunately I ordered a smaller size but the seller did his part. I recommend it.
א***ן –
Very beautiful
Customer –
Look how good it looks for me, I never get there.😞
Customer –
The article did not arrive. When claiming the seller apologized. The order amount was returned to Me.
E***e –
received as expected but arrived very late.
Customer –
Very good
d***r –
The article never arrived.
m***r –
Tsbela X size, not very accurate
P***s –
Very nice thank you very much for sending fast arrived on time and well I like how it shines and the combination with the gold
M***a –
Quality is great. Very fast delivery
L***a –
How are they all?