Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***o –
Nicely👍
O***b –
Super earrings. I recommend it.
L***a –
The shape of the sword is very unique
S***a –
Friends said earrings are look great
F***d –
Great items
l***l –
Great product, thanks seller
J***y –
I really like these earrings
S***e –
Ear studs are very special
f***a –
beautiful earrings
C***a –
Very Gothic
S***i –
Very cool
D***a –
recommend
P***s –
They are just what as the publication says, they are beautiful I was delighted with the purchase, I will buy another pair again
B***a –
My son really likes it
F***r –
Arrive fast
Customer –
Nil a bitch will bugger you, never order freshly believe me look for yourself, too nice a pity that there is not 2 I could put them
f***r –
Arrived in good condition
F***z –
As is the description, fully recommended
P***A –
As described. Thank you. Recommend 🙂
6***r –
Very Nice already wearing them and great kedan thank you🫂
Customer –
Arrived in good condition and very fast (a week earlier than expected), is how it is described.
g***y –
Perfect gift.
W***y –
So pretty, thank you
W***t –
i like this earring
C***n –
Waterproof,recommend
G***a –
Cute design
A***e –
Pretty,thank you
S***i –
Great gift
j***s –
All bad came in bad condition that fome
A***O –
Very cute😍
j***r –
Arrived in the estimated time. And they look pretty. The price quite affordable. I recommend the seller
H***s –
Wonderful item, it is what I expected, thank you very much I think here I could buy more, they have the perfect size and the material has quite good quality, and the color is wonderful, thank you very much, greetings.
D***h –
A bit bent, but it’s decent quality
l***l –
The most recent example was in March in a new poll that was released on Wednesday that said a quarter in percentage of the voters surveyed by
m***r –
Amazing quality
H***e –
beautiful bracelets
b***n –
just like picture, closure works great, not heavy on the ear; if you have other lobe piercings i wouldn’t recommend as these would sit on top of them/weird
J***y –
Just like in the photos. Not too big and not too small. Perfect.
P***r –
Look great
Ж***А –
As described As described As described, the package arrived ahead of time
Customer –
Exelent
Customer –
I love it! Very beautiful