Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Well and truly in stainless steel, the sizes match!
A***z –
Everything arrived very well packed and together! (I ordered two chains and a ring) good quality
Customer –
Nice but too big does not respect the size chart
Customer –
Hello good product but the pearl is damaged
K***e –
Not bad at all, I liked
C***s –
Bonito.
П***а –
The parcel was delivered to Moscow in 9 days. The ring is very stylish, the only size is slightly smaller than the stated one. Ordered 4 rings of the same size 8, 2 rings came in normal (fit the index), 2 rings smaller (fit the Nameless One).
Customer –
Fast shipping. Compliant Measurement
A***A –
Satisfied with the request. The black part of the ring is painting, I thought it was a piece by part, but it is very beautiful!!!!
J***s –
Perfect size, but I ordered it matte and they sent it glitter
A***z –
Awesome ring. Stainless steel. I’m actually a size 7 on ring and an 8 on pointer. So I’d have to use it on pointer, but it’s a actually accurate sizing so no problem with that. Recommended
S***a –
The ring is great, the size fits perfectly, the delivery is about a month, the quality is the same, I recommend the seller!
D***i –
Goods match the description, fast shipping I recommend 100%
S***o –
It feels great quality, the size is suitable. Other times I have bought rings from the same supplier and they were very large. These are not so big so they have an elegant look
L***a –
I arrived in 17 days in Peru Lime. The items are very cute. The rings I asked for came a size smaller. I recommend sending measure before buying.
a***s –
Arrived very quickly I recommend it
Customer –
good
j***e –
Order received in a quick week as on the photo I satisfied
I***c –
Perfect quality
A***a –
I never get there, get lost??
c***e –
SCAM!!! A book ring saying at my house which is false it appears that the ring does not fit in my mailbox as if by chance a MESSAGE tells ME that it is Arrived in A relay POINT I went to this relay POINT of course there was nothing at all of the foutage of the head to be courteous shop to avoid especially!!! Dishonest
M***p –
The ring arrived in the Czech Republic 10 days after ordering. It looks very good. Only time will tell the durability of the material. Fully corresponds to the description and size. Thanks to the seller for the quick shipment. I recommend.
M***p –
A very nice ring, quite heavy and flashy. In reality it looks even better than in the photos. The color has not changed yet, after a week of wearing it, it is still as beautiful as the first day. Purchased successively in several sizes. Sizes are US measurements. The goods arrived in the Czech Republic 11 days after ordering. I recommend.
A***Z –
Excellent product, color, material and size perfect. Delivery on time. Faster than I thought, thanks!!