Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
С***а –
Thank you for fast delivery and excellent product quality.
С***а –
Everything corresponds. The seller is great. Thank you
С***а –
The chain is good, I fell in love.
С***а –
Decent quality, fast delivery, thank you
С***а –
Super Chain
P***a –
As described. Thank you. Recommend 🙂
G***n –
Stainlesss steel chain is very good
R***s –
Beautiful and of excellent quality I recommend it😍
Г***ч –
Clear sling, looks cool, weighs 77 grams, let’s see how much dazzling shine lasts.
D***R –
great service
S***n –
No fade,good quality
Customer –
Perfect size . Excellent product for the price
Customer –
Chabbba acheii lava
E***h –
Very nice and quality too …the order arrive before the estimated time of delivery..very happy with it
С***а –
I highly recommend this store, the product is good and verified seller. Thank you.
N***n –
The goods arrived in 18 days from the date of order. Thank you. I put 5 stars.
С***а –
Products of excellent quality, thank you.
Customer –
excelente
c***c –
product quality is great
Customer –
Safe shipping. Good.👍Thank you. Good work.👍
V***o –
The parcel received everything perfectly.. Thank you for your quick delivery .. I will try to order from you now ..
T***t –
Heavy execution!
N***n –
The goods arrived 13 days from the date of order. Very fast. Thank you. I put 5 stars
2***r –
Very good quality. It looks perfect does not bother to bring it on, good weight. The size corresponds. It is strong steel arrived fast. I recommend the product and the seller.
D***i –
Great quality of chain and manufacturing. The object is the same as the photos. Absolutely satisfied.
I***i –
Delivery to Kiev 11 days. I will describe that deputy. Dube Garna. Nadiyniy Castle. Avtkenka, I’m wondering if I’m a little old girl, if I won’t be out of it. Weld the sperm bracelet 12mm, and potim and chain 8mm pletinnya odnakove. Abuse the dovzhin with the Vassnyi zamariv. For 8mm koloniv. Will be zatovstva (zvishno yakshchi pendant-not pentagram Abo hrest on PIV-Puza). On top of the clothes-norms. Garnum set of viishas. Sales of nadiyniy. PTN HLO!
G***h –
🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍
O***a –
I will describe it. To the next seller.
F***h –
The Cuban chain is very nice and heavy too ..it arrived before the estimated delivery time and was welll packaged
a***r –
Looks not bad. does not fade.
С***а –
Super
a***r –
Lancs Duge garni, took the decylka of the city of dovzhini! Come by hour! Product and seller definitely recommend!
g***r –
Super Chain
S***k –
Bidding for coins 1.49 $. Delivery of 10 Dib ukroposta (Bula ob’ednana with some planting). Yakist-Varta’s own pennies. I recommend all the shop!!! Seller-A shoo!!!
М***r –
Waaauv
S***k –
Bidding for coins 0.18 $. Delivery to Kiev 10 Dib novaposta (Bula ob’ednana with some money). Need-vidminna!!! I recommend all the shop!!! Seller-A shoo!!!
h***r –
Well received little bit delayed but in a good condition
m***c –
odlican…………………………………………………………………………………..
Customer –
Looks good quality… The color is elegant and beautiful, I got it, I hope it doesn’t get ugly. I’m on time
D***V –
The chain is good on the magnet is not taken! Recommend
Н***а –
Thank you very much seller fast delivery quality product recommend use I will buy very well thank you very much
Customer –
Very nice…..…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Customer –
Very nice___________________________________________________________________________________________
A***n –
Very beautiful
o***p –
Received prècido as described, almost punctual shipment
R***s –
Pretty thick came fast. For my son
M***r –
Good quality and very beautiful 🙂
K***o –
Wow wow WOW!!! This chain is out of this WORLD!! I slipped it on and instantly, I was transported into a dimension of comfort I thought inconceivable by the human mind! Wearing such a beautiful and comfortable piece of jewerly makes me realize how many countless centuries of innovation have come about to bring me this product right on my doorstep! Not only was this chain, by and large, the most BEAUTIFUL piece of steel assembled by human hands, but it came EXTREMELY timely, coming into my hands in a mere SEVEN days from my order date! WOWIE!! It doesn’t get better than this! I have never been more compelled to recommend a product to ALL my friends and family before until this little doohickey slipped around my neck. In fact…I think I am going to get them ALL this Vnox Never Fade 5mm Cuban Chain for Christmas, Thanksgiving, and for every holiday, year round!! To any discerning or concerned buyers, be rest assured that this product is the BEST thing you’ll ever spend your money on!!!!!
K***z –
Very beautiful is heavy
F***n –
Can’t expect more, impeccable as the price
Y***c –
Garny lantsyuzhok. for two Tizhnya. seller of all garny purchases …………………………..
I***k –
Fast shipping Ukrmail. In Kharkiv in 12 days. The quality is not good Polished stainless steel. Super, love it
a***a –
Garny wide lanceshok. Given on excise duty up to ten hryvnias. I recommend the seller.
E***o –
Beautiful chains, thank you👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
D***R –
great service, thank you
D***R –
great service thank you
A***n –
Round
M***v –
Aksla chain!👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
v***r –
Sweaty that stylish lancyug. The snow is gorgeous, we are beautiful. The product will be added.
J***a –
Excellent product. Very faithful to the description and the photos. Feels good material and arrived before the promised date.
I***o –
2 6mm Lancs having bought for 0.18 $ and 0.61 ₴ Lancs are Duzhe yakizni are polilovalized on the surface, animals Vagu Yakki akizni castles. 11 m wide Lancs and important 1.78 $
E***o –
Super chains, for the product 5 *, for the seller 1 *. This time the seller was wise. Probably did not want to send because of the coin discount (((. The parcel did not arrive. Gave the left track number, then I had to return the money through technical support.
A***n –
I am really delighted with my purchase, I arrived super fast and the quality is excellent, of course I would order again. Thanks to this seller I recommend widely buy buy.
A***n –
Good
c***c –
good
M***p –
The necklace looks good, the fastening is well done. Corresponds to the description in the offer. The material is magnetic. The goods arrived in the Czech Republic in 12 days. Thanks for the quick shipment. I recommend.
Customer –
Very nice_____________________________________________________________________________________________
J***s –
Excellent Product I would order it again since the brooches that come on the chain are fabulous ….!!!!! High quality in stainless steel ….!!!!Nice ….!!!!
l***k –
Excellent, quality product, packed like Crystal, arrived in spite of wartime, pretty fast. Went for a symbolic price. Thank you!