Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It said it was delivered to my house an never received it checked with neighbors to see if it was delivered to the wrong address they didn’t receive it either an usually don’t have a problem with delivery
J***n –
Nice,5 star
R***h –
A good bracelet.
В***ч –
Cool bracelet
У***а –
Great
W***y –
good bracelet. It’s stainless steel chain. Thanks seller
K***k –
It doesn’t look like titanium, but I bought it for a cheap taste. Just not bad to wear.
g***r –
Precious
K***H –
Men’s bracelet. Looks cute, interesting weaving. I liked the quality. The size is adjustable. I advise the product and this store. Seller Thank you! 5 + stars!
R***o –
Arrived before the scheduled date, same as the description photos, weighs and looks very good, seller recommended
J***r –
Very beautiful and exactly as in in the picture. Very fast delivery and shipping. I recommend this product.
T***r –
Nice
B***h –
It is actually really impressive jahefaintbtjdiieeb d r sljdhsirrjdjll jk ssn the reprints be bring
M***e –
perfect as it is in the picture
m***r –
Fortunately he has a chain to fasten because it is short. Very cute.
U***o –
Shvidka delivery from Lviv. I took it for coins. Well, such a sob metal lancwork for Cristam. Yak will be worn
f***t –
Shvidko came down, the bracelet is not great-there is a hand on the House, asking in the inventory of the Cholovichy. On the Whiglyad, it’s not important. Russia made a little of it, little of its own, more… To destroy the Ukrainian people… Mi all spam
T***К –
The bracelet is of excellent quality, metal with good clasps, arrived quickly, recommended seller and shop
U***r –
The bracelet came in 11 days, shiny, more than silver, the length is correct. only the clasp does not work well, I can see that. and so thank the seller
V***a –
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М***а –
OK
К***к –
The parcel arrived ahead of schedule. the chain looks cool, I will unsubscribe. Thanks to the seller.
2***r –
Superb quality. Very good material, looks very nice fast delivery. I recommend the seller. Good prices.
Customer –
Thank YOU
Н***к –
Garny Lancs, tsykava pletinnya, to fill out the tovsty, zatibka Mai dodatkovy lancselygok, for the regulation rozmiru.
F***r –
It looks nice robust. Satisfied!
Customer –
……………………………………………………………………………………….
A***i –
Peace be upon you and God’s mercy and blessings. Thank you.
R***e –
its nice
Customer –
The item arrived in time as described, well folded and packed recommended seller and product. The product is pretty
s***r –
Hello, great bracelet. For the moment do not move you have to see later
o***r –
Class bracelet!
T***z –
Very small
J***a –
I received the item earlier than noted, good by seller! Comfortable and light bracelet.
J***o –
Beautiful peu in the puiwo di7s suuallsi, empariossi ikamps lusttumrerat rimbolerigos. Gratir on Res maislosn.