Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***I –
Very pretty, beautiful design. Seems solid to Me.
L***s –
Bracelet cute, steel, very happy.
Customer –
Thank you for fast delivery
Customer –
Received Today very disappointed, because there are some balls that are broken. I do not recommend it. And the delivery was very long.
L***h –
Very good and very nice as picture
A***z –
Beautiful, fits perfectly
Customer –
Arrived before the date.
C***a –
Size and color correspond to the description of sale, product arrived very fast and in perfect condition, I recommend your purchase
N***g –
I arrive very quickly, and the bracelet is beautiful. Excellent price-quality ratio.
С***а –
I received the order ahead of schedule. Thank you very much. Stainless steel bracelet. The size fit. I took it for coins. I recommend the seller and the product.
t***r –
BELLA!!
C***a –
Product is the size and color as described, excellent quality, fast shipping, I fully recommend your purchase
m***m –
Bracelet too beautiful, recommend Bracelet too beautiful, recommend Bracelet too beautiful, recommend Bracelet too beautiful, recommend Bracelet too beautiful, recommend
Customer –
Very nice 👍
B***e –
Match! Merci
s***z –
cute light weight. perfect for my granddaughter
L***z –
Super pretty and I have showered with her and perfect, I have loved it and for mass it is great, I never lose count😊
Customer –
Seller pictures are somewhat misleading, giving the impression of a rather solid and well designed product. In reality, rather flimsy, with a poor finish, and indeed small (for children??). Material is likely NOT Stainless Steel (the received bracelet is magnetic, indicating ordinary steel!)
J***a –
Beautiful People, I just bought… I loved😍😍😍
A***i –
Having arrived recently, however, it seems to me an excellent article done very well
a***o –
That’s ok 👌
D***z –
Beautiful as in the reference pictures
Customer –
It is beautiful, thick and good quality, very good packed, fast shipping. Looks beautiful on the wrist, recommended
A***r –
I ordered 5 rosaries. 4 are fine, the fifth I did not do well, 2 “beads” have a different distance.
A***a –
It broke right when trying to put on it… very poor quality…
Customer –
Delivery before the Dnepr in 2 weeks. The bracelet looks beautiful, but the pendant has taken off, I don’t like it, I wear it just like a bracelet. This is my fourth purchase in this store. I hope it is really stainless steel, but the bracelet is magnetized. Let’s see, time will tell what its quality is.
J***z –
Good quality, the details achieved, very beautiful for girls doll.
H***o –
I love it
J***c –
Top item as description and fast shipping! Received before the scheduled date. Compliant Article.
C***z –
Very nice!! Excellent product quality
Customer –
No me gustó color
p***m –
I love it it’s totally cute. not really what I expected tho and doubt I’ll actually wear it cuz I have fat wrists
O***a –
Garnat bracelet
Customer –
As seen in photo
K***á –
Very nice
m***a –
Very cute
К***а –
My uncle for a monster bracelet! Make good! Write if in from the unrustayki and be magnitous, I didn’t turn it around.
C***a –
Size and color correspond to the description, seller faster shipping time, I recommend your purchase, excellent quality
E***d –
hermosa
N***y –
Duge Garnias
Y***o –
It’s what she promises, she’s pretty.
Customer –
It’s really good for the price. It’s good. It’s good. It’s good. It’s good for the price. It’s good. It’s good. It’s good.
m***e –
Very beautiful
L***C –
Very cute as picture
S***i –
Very nice
A***r –
Everything in order and very fast. Thank you very much.
Customer –
The seller sent the package very quickly and I get there very quickly too. 5 stars for the seller. I recommend it. I’ll ask for more. Thank you seller.