Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Good and quality product. I liked everything. I recommend this seller. Wrist chain top…
O***k –
I will give you a photo and a list of the seller
Customer –
Cool bracelet, just did not immediately understand how these two chains are fixed, and for the first time the seller did not put a white bag, as usual, but sent it in a regular film. Had to take a bag from another piece of jewelry to give. I didn’t like it.
І***а –
Super bracelet, crinkles and vases. The goods are pretty hard, I recommend!!!.
В***н –
The daily svith to the Grani by force of the right. By force, like an old watch of garbikiv, be it-like people. And right, Yake zvatne pidtrimuvati freedom for the skin. For a part of this chaszachny Svit to the Grani by force of the right. By force, like an old watch of garbikiv, be it-like people. And right, Yake zvatne pidtrimuvati freedom for the skin. For a part of this chaszachny Svit to the Grani by force of the right. By force, like an old watch of garbikiv, be it-like people. And right, Yake zvatne pidtrimuvati freedom for the skin. For a part of this chaszachny Svit to the Grani by force of the right. By force, like an old watch of garbikiv, be it-like people. And right, Yake zvatne pidtrimuvati freedom for the skin. For a part of this chaszachny Svit to the Grani by force of the right. By force, like an old watch of garbikiv, be it-like people. And right, Yake zvatne pidtrimuvati freedom for the skin. Yaku part sci
D***h –
Garny bracelet. Viglyadak is pretty in Russian. Akisni materials. Shvidka delivery. I recommend the seller.
A***o –
Delivery Shvidka for 12 days. Bracelet, I will describe the seller’s photo… I recommend it.
Customer –
I have a beautiful bracelet, I have to use Shvidko, I am not a dark shaidko
Customer –
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Y***v –
Beautiful and cool chain feels the weight I want not to darken fits the man’s hand I recommend it to buy it and it suits the girls
v***r –
Chic bracelet. The vidraz was selected. Yakiste is good. I love stylish bracelets, that one has a little Bagato.
О***я –
I received the order this morning. Thank you very much. A wonderful bracelet. Bought it for a coin. I recommend it.
B***a –
Recommend, good steel Vaga Rosmiri Spivfall Whiglyad tsykavy Delivery 10-14 days
2***r –
Excellent seller very good quality in your products arrived on time as I ordered several products that delays a little shipping when they are direct products from the seller that just buy from him arrives very fast excellent purchase looks the bracelet pretty pretty.
M***a –
Good
H***n –
ottimo