Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It’s a long Tina with a rubber strap, but it’s easy to wear, so I ‘d rather like it. And the design is pretty.
J***e –
Very small
A***k –
The goods are all good! Diacuyu seller!
S***e –
Excellent materials and look really nice
N***a –
So beautiful I absolutely love it
U***n –
good one
M***e –
I can wear it for bathing
j***r –
Good product
q***r –
Delivery is too late
S***u –
Very well
e***s –
Lovely good idea for Mother’s Day
Customer –
Beautiful hematite bracelet with elastic band, like it, quality, the stones are small, fit well on the wrist 17,5 cm, delivery 2 weeks. Thanks to the seller.
1***r –
Beautiful bracelet
M***á –
ILike it so much. Looks perfect in my thin hand. Recomended for everyone.
g***a –
I ordered the bracelet and they arrived quickly.
b***r –
buy it,it ‘s good quality
b***n –
A very good ring, I really like it
V***E –
arrive fast,thanks
J***o –
It’s like the picture, it’s very beautiful, it’s fit.
c***r –
very cute,thanks
K***r –
It’s a little smaller in size.
I***o –
It is good but I am concerned that they have only used one thread, usually they use two to make it better.
s***E –
Nice bracelet, this is my 2nd, because I lost the 1st. Pretty color and super metallic reflections. Size perfectly on an average wrist. Shipping and fast delivery.
B***n –
Exactly as pictured and made with pretty durable string/tie down. It’s still plastic but it’s almost like a braided fishing line.
H***i –
Much smaller than expected. Good quality tho👍🏻 Would be amazing if it was thicker and bigger.
Customer –
nice
0***r –
Stretchy💯
B***a –
well packed sefly. great product. I love this bracelet. Highly Recommended 💯. It is perfectly fit my wrist. It is same as the photo. ❤️👍
A***n –
Nice))))
j***r –
Amazing bracelet, looks exactly like the pictures, thank you!
P***l –
Ok everything perfect
Y***z –
It is the same as the description in my case I make purchases to sell and this item I cannot sell it because the stones arrived scratched, however the stones that came without defect are very nice
V***e –
Expected normal size, it came. On the middle wrist-end. Presses and requires two additional links. Disappointed with the product.
Customer –
Thank you very well received fast shipping. The product is also not damaged and it is very cheap. I feel good because I have purchased a good product for the price. Thank you for your good use.
Customer –
The bracelet is the same as the one they put in the photo. Arrived in perfect condition, I recommend your purchase.
M***s –
Product I will describe it, I will sell it
R***r –
Good product, however it should be short-lived is made with thin eiastico, it does not have a cuff or clasp.
N***i –
Magnifique
K***h –
Everything is great. I recommend it to everyone. Instant shipping and great quality is very good.
A***w –
beautiful, light reflective so looks a little sparkly in the sun, perfect size, as described
D***o –
Beautiful, just like in the photo. Elastic band ………………………………………………….
O***v –
Didn’t receive the item
a***r –
The stone is small and the size is just right to stack and wear! I’m sorry I can’t send you a picture.
m***r –
Garnum bracelet, delivery to Ukrainian. Mail shwidka. To shine, chez diisno amethyst HTO ZNA, ale is not so important
Customer –
Fast delivery, nice, good quality, unisex definitely:) but be careful with wrist size ❤️Скopo pycня buмpe
a***r –
Good day. Garny bracelet, all yak in the inventory. Delivery is zvichain, I have arrived without any hope. Kamianzi without ear.
K***g –
Cheap bracelet. I will catch my foot. Thin, twisted, rubber. That thin hand on the middle. Cholovik zamaliy.
F***r –
Very nice bracelet
s***r –
, Very happy with the bracelet, looks much better live. Thank you very much
R***s –
Very simple, it is a rubber band, and it is very fair to pass in hand. Will break fast.
R***o –
Very nice article makes a very good impression
Customer –
looks great. The elastic cord feels thick and strong.
b***r –
Beautiful. Lastima elastic band
c***o –
bello
U***r –
The bracelet came in fourteen days. it looks neat, shiny) the hand is 19 cm in the photo fit well, a little loose, not tight) thanks to the seller
N***e –
The order arrived in an acceptable time. Good packaging. Very beautiful decoration. Gratitude to the store.
Customer –
Very good, wery good, wery good, wery good, wery good, wery good, wery good, wery good, wery good, wery good.
l***l –
I really liked the bracelet glitters like silver, made neatly without any pizyan, corresponds to this sample, I recommend.