Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
The quality is good. Unisex… suitable for both men and women
N***R –
As described
r***o –
Comply with what was announced.
h***a –
nice earrings, stylish and looks good
Customer –
Everything perfect thanks!
Customer –
received in due time all intact as advertised and without prior complications. overall product is larger than advertised
D***n –
Product as seen in the photos, good size, feel light, the design is very modern and the color scheme looks great
Р***я –
Garni, beautiful, beautiful. Like it. Recommend
m***r –
Non-greasy earrings. It was not too much, ale it was good and good. Uncle seller. Delivery of the Moscow region.
T***К –
The earring is of good quality, I got one mixed up, instead of two)) I recommend the seller and the store, fast delivery
a***a –
Big earrings
f***f –
Garni, shvidko
1***r –
She married two earrings, one came normal, Insha zlamana
c***c –
They came up with Shvidko. Whisle Garno, ale, on one side of the bullet, bend the crack, ale easily Vive
F***o –
Very well I loved
S***a –
The product is lousy and is not what they offer. Don’t buy it. They did not want to give me the return or with the evidence
B***r –
Class earrings, children
Я***к –
Cute earrings, just like it. Can be worn by the parties. They came for 2 tizhni for Ukrainian.
L***l –
Cool
Ю***л –
Garni
S***o –
Color is changed by sweat
G***e –
one earring is broken
A***k –
Good handbags shvidka delivery of Garna tsyna shvidko sell I recommend all the HTO to talk.
G***z –
Looks great
F***o –
Hi friends, these products, always had quality, but this store is good, now, it is a great quality reference. Greetings.
P***r –
very stylish, better quality as expected
s***r –
Hello, the earrings sound not black and silver her gray and silver. Otherwise his Goes
f***f –
Muuyyy pretty!! Arrived before the set time.
N***e –
The package is acceptable. The decoration is very beautiful and neat. Thank you very much to the store.
Ж***А –
As described As described As described, the package arrived ahead of time
Т***н –
Beautiful earrings, delivery, product and seller recommend.
T***a –
I recommend this good
A***o –
Excellent Product, good quality and price, fully comply with what is described in the product, arrived very quickly
U***r –
It looks very nice and comfortable, it came pretty fast, I like it very much, I can recommend it
M***o –
I’m good, I’ll tell you everything, shvidka delivery through the street, my daughter’s seller, 5 zirochka..
e***o –
Only 1
I***e –
As ordered,Quick delivery thanks
Н***я –
I ordered a pair, came in one of different colors, one black and the other gray. How to wear? The clasp is bad, this stud is like plastic, it is not convenient to wear it in the ear. In short, if not for the price of 5 UAH and free shipping, then it is not worth taking.
T***a –
Good earrings for the same Bagato rasiv and all came to a good station and I recommend
g***g –
Serezhki Rizny Kolor came-one Syra, Insha-Chorn. Ale took it for the coins, it was not a dispute
A***a –
Came with scratches, the gold part darkened in places. Did not communicate with the seller, it was sent quickly.