Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
p***c –
Ras
А***в –
Seller’s recommendation from the heart. the shipment is fast, the quality is super!
t***r –
nice earrings, stylish and looks good
a***r –
Shipping is fast. It’s the right size and the same as the picture.
А***в –
The order was completed instantly. The seller is very friendly! The product description is the same as the product! Recommend!
J***A –
⭐⭐⭐⭐⭐
M***z –
Very nice
M***a –
Arracadita alone comes a piece and it is special as for gentlemen who put a single attachment in their ear
L***a –
I am not the first time, earrings are chudovi and akizni. Raju goods and shop, the seller did not spit, do not consume Bulo.
J***m –
Very very very very very very very very very very very very very very very very very very very very very very very very very very very very very beautiful
O***k –
Crumb garments, you can see little baby, love. The cold is tight, ale then taka, I think, for an hour, if it is lighter than the zabibati. Delivery shvidka
U***e –
Beautiful quality, beautiful earrings. I bought it for the first time, I will order more. I liked everything. Arrived super fast .. Probably a week with a ponytail .. Or two
T***a –
Super earrings, I’m not comfortable with it, I’m not comfortable with it, I’m not going to be crazy with it, I can’t be crazy with it
t***a –
1 only parts and not the damage pair
m***r –
Not loose earrings, ale okukvala, if I will wake up behind rosemir. To sit tight. For 3 jizhni in Ukraine
Customer –
Better than the photo in the ad The clasp is not much tight, but it is more of a plus Although the price is more than other options, it is worth it
G***a –
Quite disappointed😑😑😑 My product never arrived
G***i –
Men’s tie ne many black finishes is easy to use and place is elegant with any clothes
j***i –
ok
Customer –
Arrived before the indicated date, fast delivery, good invoice and worn for now no allergy, Satisfied
K***s –
They are really beautiful in real life, better than on the photo of the seller’s site.
M***s –
Ok
F***o –
Hi friends, these products, always had quality, but this store is good, now, it is a great quality reference. Greetings.
V***k –
Garno, I will describe it.
B***a –
Good for the viglyad with minor inaccuracies. Shvidko for 10 days delivery
V***v –
I will do good for my tsyna. Bacimo yak dovgo will get trimmless
M***a –
In the principle of normal earrings. Ale alone to catch up. Ale for a cat okay ..,………………..
U***e –
I order for the second time, like everything, look high, quality is 4 + so all ZBS. Arrived super fast, no more than two weeks
Customer –
Earrings are good, hard to beat, not to flare up, we have to wow and not hurt them. They came to the book, the Yak was known. Duge Shvidka Vidpravka. In the city everything was matched. I recommend it.
a***a –
Garni print earrings, garny nadiin lock. I bought an excise tax for 7 hryvnia. I recommend the seller.
N***e –
The order arrived in an acceptable time. Good packaging. Very beautiful decoration. Gratitude to the store.
A***s –
Stunning
Y***s –
The earrings came in a double shvidko, packed in a Bulbask envelope. Vidpovid inventory, small, normal
Customer –
I didn’t watch it for this part (I added for 0.17 dollars). Not small, middle in a vase, in return for a reason. Raju. Pre-technical, it was over 2 companies.
M***o –
I’m good, I’ll tell you everything, shvidka delivery through the street, my daughter’s seller, 5 zirochka..
B***a –
Recommend, good steel Vaga Rosmiri Spivfall Whiglyad tsykavy Delivery 10-14 days
T***a –
Good I recommend
Customer –
Just as seen in the picture. Small and sturdy. looks good and quality. Will buy from this seller again.
T***a –
The product will be described on the website. Selling for an hour. All good, my daughter. I recommend the product and the seller.
M***k –
I found it, I told you the inventory of the vidpovid, I told you not to get it yourself, in the light
М***і –
I’m corpulent. Yakisty Garna, viglyadak will be, shvidko
A***O –
Garni earrings, wrapped leather shwidka, delivery, not spilt with the seller, vidpovidayut photo
O***o –
Garni earrings, it is easy to do, it is recommended
M***g –
Pretty pair of curls ears, very beautiful the patterns good quality. Very delighted with the purchase and the resseller
F***h –
Very well packaged product Well steel products. Rare qualitative for this price