Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very nice and quality too …the order arrive before the estimated time of delivery..very happy with it
E***h –
Very nice and quality too …the order arrive before the estimated time of delivery..very happy with it
A***h –
It’s what I want,it’s stainless steel necklace
a***n –
looks good
Customer –
It is as described, but it looked more massive on the picture. It doesn’t look very big or long when worn by a man. Still 5 stars.
Customer –
Yes very nice and am happy too with the parcel it arrive in my country before the estimated delivery time
E***z –
They are beautiful are two pieces and I love them
C***F –
It shines very beautiful, I arrive on time, excellent quality, I just expected the diges bigger ..
j***r –
Never arrived💀
Customer –
Yes is very nice and shiny too it arrived on an expected time in my country and was in a good condition
Customer –
Very pretty even if I’m afraid it will oxidique, we’ll see.
Customer –
It arrived in a good condition, well packaged and everything on point ..very nice and quality jewelries
L***s –
Lindo
Customer –
The chain is very nice and heavy too ..it arrived before the estimated delivery time and was welll packaged
Customer –
Came nice and beautiful. Exactly as expected and looks durable too. Not my first buy from seller and it’s mostly really good. The camera doesn’t do justice to its beauty.
Customer –
Very nice…..…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Customer –
Very nice___________________________________________________________________________________________
B***e –
Great. Thank you
Т***r –
All Super! Has it become known for the recommendation of the Telegram channel? (@ shopruihalo ) 8500 pidpisnikiv. There all the zibrani, coupons, goods in goods up to the 99% and the Ministry of Trade‼️ Bagato goods for 1 hryvnia!
L***h –
The decoration is good. Looks great. Seller and recommended product. The delivery is fast, I didn’t communicate with the seller.