Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***c –
Everything OK.
S***a –
The bracelet is beautiful. I recommend the double Garno of the viglyadak.
Customer –
It only takes time to arrive
M***z –
All conforming and boni thank you🙂😊😉Fast Delivery
R***Z –
Good quality.
X***z –
Good and long thanks to the adjuster
L***a –
The bracelet is nice. I like it very much. It’s 16 sm long without the extension. Such a pity they don’t have 3 mm.
C***a –
Bonitas
A***n –
Garno, yakisno viglyadak.
V***T –
Garny bracelet, wealth of dovzhin poovzhuvach, priyshov with such a cute little, delivered to shvidko, my dear seller
Customer –
In general, the bracelet is not bad for its price, it just sat on my hand in the back, at first glance it is not very similar to gold
I***a –
The bracelet is very good quality. Does not rust.
l***l –
Fast delivery, the bracelets are super, recommend
O***m –
Yakiste Garna. The photo of the seller is described. Animal uvagu on rozmir, 16 cm. Pidishov Sina for 10 rokiv, for a little buzhuvach not vystachah for self-inflicted 18 cm. From why don’t you know the Rosmiri?
Customer –
A good bracelet, with a small brand bag, not dark, wearing a garish, I recommend
M***O –
It’s a nice bracelet. .. Has good thickness and looks good quality… I hope the color does not fade
a***r –
Duge Garno Whiglyadav
A***a –
I am very satisfied
p***r –
Super
К***я –
Garny lancesool, optimal rosemir on the House is not a big hand. No Gold in gold. Ale yakiky lancesool, all tzile.
Customer –
Hi. The delivery and quality of this product is perfect, does not flaw, does not fades, is highly recommended
j***n –
It was delivered in 38 days in Accra, Ghana, and it’s very, very beautiful as well. I recommend this seller
О***о –
I added a bracelet, and it was true to the enemy! I have an elegant design, what kind of viglyadak on the Russian side. The material is bigger than the value of the dot-tik, and the bracelet is not embossed with a triple nose. In addition to a stylish accent, be it like an image, and this is easy to combine with other embellments. The same as the pretensions (-for) purchase!
M***i –
Very beautiful fine and elegant bracelet of good quality I will order again but does not lose the color I shower co. She and continues as is
R***s –
Great article and very good Very fast shipping and delivery I highly recommend thank you to the seller
C***r –
Myslím si že je náramek opravdu kvalitní. VyOada. Dobře power. Je těžký, přišel nádherné zabalený a o něco dříve než bylo avizováno.
M***i –
Beautiful dazzling bracelet looks beautiful and miy good quality I will buy more to give away, very satisfied
1***r –
buona
a***r –
I am very satisfied with this product I recommend the seller and the product is great👍 He arrived in Poland in seven days
А***ь –
Chudovy bracelet, Duge of Zrobiya, I recommend❤️
M***h –
Item as described very delicate nice bracelet item by undamaged I recommend seller