Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We only ship our products to countries — USA, Germany, United Kingdom, Italy, Australia, France, Poland, Netherlands, Spain, Belgium.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| United Kingdom |
10-20 Business days |
| Australia |
10-25 Business days |
| Other Countries |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vnox-steel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***h –
It looks okay. It does look a bit the cheap version of it but ….
S***n –
Great. Very nice thanks
a***r –
Exaggerated cool, I didn’t even see that there was also a gem on one side. Then I wear jenachden like zesty I feel
Customer –
Very original I really like pendant has a bright on the front and is very cool for men
C***c –
Nice cute pendant
L***a –
Nice necklace, good chain. A little disappointed because it doesn’t look exactly like the photo, it’s a little longer. But still I’ll use it, I liked
C***s –
Exelente piece very satisfied with my purchase arrived well and it is the same as the image that the seller handles in advertising
Y***a –
Something like this aluminum light metal comes through the ship I think it came to me after 10 came to me so I got it.
ر***د –
Great
A***s –
Beautiful heavy wolf tooth Chain tough!!
R***o –
All Super thank you😉👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
R***o –
Cool pendants, thank you👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
k***r –
Delivery takes 3 weeks
R***h –
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
l***l –
The first thing I thought of when I saw this was the fact that the first thing I saw when you said you had to be in
А***в –
As in the photo,
v***e –
I was expecting something plus heavy and solid. But very pretty anyway
K***s –
Just like in the photo
R***h –
Very beautiful pendants, recommend👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
G***a –
De we you BVV CFF. Cff GR Dr bnhhvf. Bvghv bnjihh in GG. Lkpplmkmmkoi nkklmnby bcynmklp bjnmuujhg. Derce cgfc. Za WF cxfft ggyrfccgrtt chhhuyhguh nugget cfhbj Czech Republic chhhhg bnghjnvy nnnnngukb vfhvdg bnjijnvy xzweuking kpiu
C***o –
Very lovely quality. Nice and heavy very masculine
Customer –
delivered soo fast 🏃♂️, very good quality 👌, so I highly recommend this seller 👌 👍 😍, keep going 👏👏
B***n –
Beautiful
A***z –
Cool
Customer –
All right.
R***o –
Looks very cheap as for children in kindergarten.
D***r –
It was good, and also quality.
n***h –
good
Customer –
Good.
p***r –
carina
Customer –
Beautiful and Fast Thanks
d***r –
Nice necklace for men or women.
s***r –
Super nice as is in the photo
Customer –
Thank you so much I’m so far too too too much too too too much too too too too too much too too Too Too Too Too Too Too Too Too Too Too Too Too Too Too Too Too it’s so nice for you.
Customer –
Nice, shiny perfect exactly what I expected
Customer –
The product arrived safely ~ It is a product that I am looking forward to using. The kids are also really favorite and are always happy to see. We are looking forward to the latest Shohin coming out. If you have the opportunity, please again.
J***n –
Very good quality love for my son
K***h –
As described. Thank you. Recommend 🙂
Z***g –
Nice
j***r –
Fast shipment, item as described
k***r –
looks fine shiny etc thanks!
A***a –
The seller’s photo looks much better than in reality, it came not even and scratched. Did not communicate with the seller, it was sent quickly.